Showing Posts For RainiDay.8704:

Disconnect and Troubleshooting

in Account & Technical Support

Posted by: RainiDay.8704

RainiDay.8704

That first track looks like it is the connection between telia.net and the anet/ncsoft data center, so yeah, it’s worth filing a ticket with support.

PS: no point censoring the IP addresses, which are (a) useful for debugging, and (b) something you can determine by resolving those hostnames anyway. They are not “secret” though, and there is no particular risk from disclosing them.

Thank you very much for the answer! I just sent a ticket so hopefully it can be fixed. Thanks for the input kind sir.

Disconnect and Troubleshooting

in Account & Technical Support

Posted by: RainiDay.8704

RainiDay.8704

So I know there is alot of these post and im not sure whether I should write a ticket or not but here goes.

The classic connection error 7:11:3:191:101 problem which is a package loss from your personal PC to the GW2 servers. So i ran a diagnostic and found something i rather feel confused about. Im not a expert exactly on the subject but hear me out.

So this is the result

1 0 ms 0/ 50 = 0 % 0/ 50 = 0 % TECHNICOLOR [Censored IP]
0/ 50 = 0 % |
2 1 ms 0/ 50 = 0 % 0/ 50 = 0 % gw1-no508.tbcn.telia.com [Censored IP]
0/ 50 = 0 % |
3 1 ms 0/ 50 = 0 % 0/ 50 = 0 % fre-peer4-link.se.telia.net [Censored IP]
0/ 50 = 0 % |
4 1 ms 2/ 50 = 4 % 2/ 50 = 4 % s-b5-link.telia.net [Censored IP]
0/ 50 = 0 % |
5 1 ms 0/ 50 = 0 % 0/ 50 = 0 % s-bb3-link.telia.net [Censored IP]
1/ 50 = 2 % |
6 25 ms 3/ 50 = 6 % 2/ 50 = 4 % ffm-bb4-link.telia.net [Censored IP]
0/ 50 = 0 % |
7 27 ms 6/ 50 = 12 % 5/ 50 = 10 % ffm-b1-link.telia.net [Censored IP]
0/ 50 = 0 % |
8 —- 50/ 50 =100 % 49/ 50 = 98 % ncsoft-ic-306349-ffm-b11.c.telia.net [Censored IP]
0/ 50 = 0 % |
9 —- 50/ 50 =100 % 49/ 50 = 98 % 206-127-157-86.ncsoft.com [Censored IP]
0/ 50 = 0 % |
10 27 ms 1/ 50 = 2 % 0/ 50 = 0 % 206-127-158-1.ncsoft.com [Censored IP]

So as the showing results I just need to ask about the package loss because correct me if I’m wrong but is it not 98% loss at ncsoft?? right at point 8 and 9.

Another result:

1 0 ms 0/ 50 = 0 % 0/ 50 = 0 % TECHNICOLOR [Censored IP]
0/ 50 = 0 % |
2 1 ms 0/ 50 = 0 % 0/ 50 = 0 % gw1-no508.tbcn.telia.com [Censored IP]
0/ 50 = 0 % |
3 2 ms 0/ 50 = 0 % 0/ 50 = 0 % hy-peer4-link.se.telia.net [Censored IP]
0/ 50 = 0 % |
4 1 ms 0/ 50 = 0 % 0/ 50 = 0 % s-b6-link.telia.net [Censored IP]
0/ 50 = 0 % |
5 1 ms 0/ 50 = 0 % 0/ 50 = 0 % s-bb4-link.telia.net [Censored IP]
0/ 50 = 0 % |
6 2 ms 0/ 50 = 0 % 0/ 50 = 0 % s-b10-link.telia.net [Censored IP]
50/ 50 =100 % |
7 —- 50/ 50 =100 % 0/ 50 = 0 % amazon-ic-319927-s-b10.c.telia.net [Censored IP]

Here it’s a 100% loss on its way to ncsoft if im not misstaken. And i guess these two results shows where everything went south.

But what im asking in this thread is if im not completly lost in the subject.

How is this my connectivity going bad and not NCSOFT’s servers just trashing my packages sent?

Would really help with some answers and hopefully a solution for 24/7 errors, I cant even play anymore.

New player looking for friends and advice!

in Players Helping Players

Posted by: RainiDay.8704

RainiDay.8704

Whats up, just scrolled through the forum for the exakt same reason as you did Tub. Bought the game on release and played for 1 week and then suddenly stopped, but getting right back in now! :)
So if you are interested in joining arms in combat, hit me up.

Best regards, new player