Showing Posts For Rakiel.1762:
BlameAmes: They don’t necessarily need to “say” anything, but most people would like to see an acknowledgement. An announcement when you start up the client, something on the twitter feed or front page or anything. To my knowledge, there’s been exactly two things done about it :
1) They made two posts in this thread. The first one opening a support thread to a tangential issue, the other saying “Checking into this” and no further communication.
2) If you submit a ticket than there’s a message that pops up saying there’s some issues with the servers being overloaded, but this is only if you happen to go out of your way to submit a ticket. Much like how the forum post is only if you go out of your way to submit a forum post.
I had an extremely irritating time last night getting my GW2 tied to my GW2 account which, to be fair, might of been because I was exhausted… But to follow that up by waking up and being unable to create a character compounds the irritation. The error message says its on my end, so I spend a couple of hours fiddling around with my stuff to see whats causing it only to find out that it seems it has absolutely nothing to do with me and in fact its the login servers so I have been wasting my time – not a great feeling.
You know what would be an extremely easy way to avoid that? If there was an up front announcement that the log-in servers are experiencing some issues. I would of failed to log in, seen that, and just gone and done something else for a couple hours. Online games will have hiccups. Online games should not have serious unresolved hiccups a year after their release that are not being actively acknowledged.
I just submitted a ticket over the issue, with an attached NCSoft Game Advisor report and full list of steps I’ve taken to clarify it, and an automated response popped up with this among it:
“We are aware that many of our players are getting connection errors and error 42 in particular. This is due to the high traffic on our servers at the moment.
The same issue is causing some players to be unable to create a new characters. We are working on this issue and hope to have resolved this soon.”
Hopefully they make a more active post, because I am of the opinion that is a rather passive and largely unacceptable way to be the only real acknowledgement of it.
Agreed, we really need some word on this. I picked up the game yesterday and so far its been one of the most atrociously irritating setups I’ve ever had to deal with.. And this is from a game celebrating its one year anniversary, not something I am beta or alpha testing. The lack of communication is already beginning to wear on me, and making me strongly consider just getting a refund and ignoring GW2 from now on.