Guild Wars 2

Zaken.1806:

If they can’t restore deleted characters/items/gold, I highly doubt characters transfer is possible.

That sound really sad, but for me it sounds like they either dont want to work on it or they cant do it seriously Oo,( everything should be in logs etc)

Asking support now if the character transfer between accounts is possible then.

I got final answer from support and its a: No you cant reinitiate old account with new 100% working cd-key eventho I did put all details how whole situation happend.
So I guess im more like done with this game, if they/you/we cant treat your players way you should, its just sad.
Really feel sad for ppl that lost their chars like me.

If your quote from ticket is overall rule, then I smell many that lost their insane chars on accounts simply leaving game, becouse 99% of those banned accounts are beeing owned by victims of unathorized game sellers, not by people that steal credit cards etc.
But its your call, if you want to loose players no problem, theres plenty of other games that people will jump into it instead.

toocute.1759:

Contacted them.. got a reply by gaile saying my account cannot be reinstate

Did you explain whole situation correctly? Or its just no becouse no? :S

Im also waiting for support answer to my question: If I will be able to use new fully-working CD-Key( From original box game) on my old Account, that got closed( fraudulent purchase of cd-key, account is permanently closed).
If I wont be able to get old account working simply I doubt Ill buy that Box version.

Ticket Reference – 121027-001600

I meant its only for 6 hours.
You said gw2 support is unprofessional, but yes compared to other TOP MMO Games Supports theres still a place to improve, thats what Im pointing out. ;]

Same for me Error Code 45. No answer from Supp, but ticket is up for just 6-7hours.
From what I read in posters before, the way ArenaNet solving those problem is ridiculous. You should trust way more to people that bought your game. Its more likely hackers that violated game-rules after somehow getting account details in my honest opinion. Easiest way to check things is just to look into gamelogs and see when/whom( ip etc) violated your rules. If I can, I really suggest you to listen/trust your players abit more becouse you might scare more and more and I doubt you want that Gamedesigners etc.

Reference # 121027-001600