Same problem. Got the headstart access and my heroes band and my reserved charCter names, but no other bonuses. 5 days after launch my account kep getting error 9 and on a whim I tried my original guild wars account (which is supposed to be linked to my new account) and it let me log in and I had my pre order stuff too ( but nO hall of monument stuff). I would really like to be able to play the characters with my reserved names and that I have already spent almost 30 hours on.