Guild Wars 2

So my situation is a bit odd. I decided in the 26 of Dec. to give Guild wars 2 a second look after seeing a small video clip of a thief murdering people in PvP. I go on the website to log into my account, and since I have not logged into my account in over a year, I did not know what my password was. I sent in a request for a password change (request #204913) and thought that this would be as simple as just changing my password. I received a reply back for the support team the following day, and strangely enough, was asked 13 different questions pertaining to information about my world/character/level/race/name and what I was located. I knew right then that my account I haven’t used in soo long had been jacked. I did however figure out what my password was and changed my GW2 password and email address password. I preceded to download to GW2 client and log in, and once I did I received a message saying that my account had been suspended for 63 hours for violation of rules of conduct. This was a huge surprise to me, and a conformation that someone other than myself had access to my account. I posted a new ticket with my new problem days ago, and have herd nothing from support. My new ticket number is 208129 and was sent in on the 27th. I understand the support teams deal with a high volume of tickets each day, and they cant drop everything is solve my problem. I would just like to say the the support teams thank you for what you do, and when you do get a chance, give my ticket a look. Thank you guys! p.s. I have all 3 emails of where I pre-ordered the game to show as proof of ownership of my account.

-SGT Childs-