Showing Posts Upvoted By RedRumyIII.7165:

Authenticator Questions/Concerns [merged]

in Account & Technical Support

Posted by: Thalfon.1269

Thalfon.1269

I’ve already managed to fix this, but I thought I should post it here in case others experience this problem.

I am visiting my parents in another city and was trying to log into the website in order to download the GW2 client. It accepted the user name and password, but then when I entered the code from Google Authenticator it returned the error that either the username or password was incorrect. (This was not the case, because if I intentionally entered the wrong password, it wouldn’t even ask about the authenticator.)

After trying several other things, I ended up hunting down a link to download the game client from guildwars2.com without being logged in. The game client in fact did accept the code from Google Authenticator, and after that the website allowed me to log in (without asking for the code again).

It seems like there might be an issue with the website not accepting the code correctly. I was logging in from a 64-bit XP machine running FireFox that had just been factory reset a few days ago, no extensions or anything installed since. The phone with Google Authenticator is an old HTC Desire running dGB-mod (Android 2.3.5).

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