I’m posting on behalf of a friend who’s had his account hacked on the 22nd of December and then later banned for RMT. His ticket has not been replied to in the last 6 days even though he has posted everyday since the ticket was opened. He has not yet received any information regarding his account or ticket status. He’s asked me to post this on his behalf. His ticket number is 121222-001847 and his ID is Davorix.2517. Thanks!