Guild Wars 2

I’m new to the GW2 forums, so I’m not sure if this is the right place or not.

I had no trouble playing WoW for about an hour this morning. Then I started playing GW2, because it’s a beautiful game that I’m really enjoying. However, at about 12:30pm EST I got kicked from the game and my Internet went completely down.

I live out in the country and it turns out our ISP was putting up a new, closer relay transmitter that was supposed to give us more stable service. Once they got it all sorted out we were supposed to be fine. That was finally “resolved” around 4:30pm EST.

Our Internet came back up and I was finally able to log into the game…for about 5 minutes. I’ve been getting constantly disconnected for the last six hours. Sometimes I can go 10 or 15 minutes before it happens, and sometimes I can’t even log in before it happens.

The game freezes up on me and I get kicked to the character select screen. Sometimes I’m able to log back in, only to get immediately kicked to the character select screen, then to get kicked from the client entirely. Every time this happens it kills my Internet completely. No Gmail, no YouTube, no email, nothing.

The issue usually resolves itself within 30 seconds to a minute, but it’s been a vicious cycle. It’s even more irritating because now my Internet will go down when I’m not even in the game.

In case it helps:

ISP: Internet Kent
Location: Chatham-Kent, Ontario, Canada
Server: Tarnished Coast [US]

I love this game, but I’m on the verge of seeing if I can get my money back. I know the game is new, but there’s no reason it should literally unplayable for so many people.