Guild Wars 2

Thank you guys for the kind words and I am happy someone is finally looking into it for you Sneakster, I hope they get it resolved soon. I have still not heard a peep from them so frustrating and yes there was a better security system in place in GW1 for sure. For everyone in our spot I am sorry you are dealing with this and I hope they get it in gear and resolve your accounts. Or at least let you know they care…

My son had his account hacked last Saturday which means a week tomorrow we will have had no account and yet to have any sort of response even! I am a patient person but this is making me really rethink getting us all an account. I mean what kind of customer service is this? We have been long time Guild Wars players and have never had an issue with Customer Service until now. What is being done to rectify these accounts and why are the paid players not even getting a response to tell them thanks for patiently waiting someone is actually looking into it? I really love the game but this is trying my patience. He would have changed his account info earlier had he seen the message say in game mail or something? He lost his great uncle last week so he wasn’t really with it anyhow but this is like pouring salt into a wound…..

My son had his account hacked Saturday and we filed a ticket right away with no reply so far. As for the ban thing I personally do not see anyone being banned for reasons that are not justified like exploiting. Perhaps these “bans” are hacked accounts that the player just thought were bans? I mean the only way we knew what happened was he was playing and it kicked him off line then said invalid email address. He checked his email and it said someone hopefully him had changed his email. Wish it had a verification in it or something seems like it was too easy to have it hacked. Poor kid he just lost a great uncle and this was his distraction. =( heres to hoping they get their act together on this hack thing soon!