(edited by Rhiannon.8637)
Showing Posts For Rhiannon.8637:
wow, this reminds me of things I hear on a weekly basis for the company I work for as a satellite TV dish installer. On a weekly basis I will get at least 1 customer that feels entitled to the same pricing as new customers (new customers get a discount for 1 year).
This is exactly the wrong attitude for a company to have. The whole “new customer pay less” phenomenon would never have been even considered prior to the 80s-90s. Used to be a time when loyal customers were rewarded for their support with discounts and special considerations
Existing customers, especially ones who pay on a monthly basis, who have supported and had an account in good standing for X number should be treated with courtesy and thanked by the companies for supporting them. Newbie customers get low price to entice them sure. The problem with raising existing customers rates every year is that unless you have a stranglehold on the service or product you end up driving them away.
I cancelled Direct TV after 2 years of continuous rate increases, rude customer service, billing mistakes and shady billing practices. I have had Charter for my internet service for 6 years now, every year my rate goes up, and every year I call and they without argument give me the discount because my account has been in good standing. Couple that with, at least in my area, prompt and courteous installer/tech reps who come out when they say they will and they earned my loyalty. In turn as I said for my continued support, at least according to the script reading customer service drone, they routinely keep my rate at or very near the signing price.
So because I bought the game on the 9th I am not allowed to entice my friends and guildmates in WoW to jump ship? Because I got a couple who are curious but not enough to spend 60 bucks on a game sight unseen so early in its release.
I am really not sure the logic behind that because I know at least one of my 3 invites was going to be buying, because I was going to buy it for her as a gift once she had a chance to check it out.