Guild Wars 2

Notsoperky.4291:

Work in any company for a while, and try the ’we’ve got nothing so we won’t bother saying anything’ and see how long you have a job for.

They could release regular updates that would take all of 2 minutes to type out. Even something as simple as ’we’ve worked on 20,000 lines of code so far and haven’t found it, there are another 80,000 to review’ would go wonders towards keeping people updated.

Saying nothing just says ‘we don’t care’ loud and clear.

Communication can really make or break the change management process. In my opinion ANET hasn’t done enough “good communication” on this issue. Vague developer comments on the forums aren’t really adequate to communicate the resolution process to concerned users. What you really want is emails, log in messages, detailed forum posts, news item posts etc.

At my company, we get complaints from the users/stakeholders if our communication is not up to scratch.

Wow. This issue still isn’t fixed? This is getting embarrassing lol.

As someone who works as a systems analyst for a living, a broken app feature with no customer work around is normally usually classified as a high-ish priority change. If the implementing the change affects the scope of a project, generally the project board/stakeholders provide special approval to implement the change ASAP.

My recommendation to ANET would be for them to reassess how they’re approaching this bug/change. Either the project/change manager is prioritizing the wrong changes or not enough resources have been assigned to this one.