Guild Wars 2

Hey Gaile, I was wondering how you picked which tickets to help, I don’t think your list may be all-inclusive of the accounts helped, however from that list I found multiple people who’s tickets are not only younger then mine, but who posted to this thread after I did. Just wondering how things get prioritized that’s all
thanks for all your hard work helping us in trouble out!
-Riptidemage

Glad to see you’re getting help I’ve got the exact same issue, and my tickets only one day younger then yours so this gives me hope!

On behalf of everyone who’s been waiting for a long time for support, I’d like to ask people to not post here saying ’It’s been over 5 days since I could log in! <support ticket that is less then 5 days old>’ (it says the date you submitted the ticket in the #). Trust me, I know the exasperation you’re probably experiencing, but that isn’t the purpose of this thread, and it just adds more clutter here. Thanks, and good luck getting replies from support all!

Hey Gaile, I was one of the people who had a second account created when we tried to apply the serial code. My ticket subject line isn’t too helpful because I made it before guidelines on how to were out. I also can’t close the ‘priority’ ticket I made when that was the suggestion because it apparently lost its subject line. Anyway, I really appreciate all the work I’ve seen you and others doing on these forums, and hope to hear from someone!
Ticket # 120902-013802

Does anyone know what happens if you got an automated reply that closed your ticket, but didn’t actually address your issue so you re-opened it? Do you move back to the bottom of the queue?
account serial code issue: 120902-013802

I’m only going on 8 days :/ but I’d appreciate it if my serial code issue can be resolved as well.
Ticket #: 120902-013802

I’m curious as well, however because I purchased a CE I don’t think it’d be as simple ><

hey bud, i know i’m not the person responding you want to see (you probably want arenanet to reply ) but i figured i’d just let you know he’s probably not forgotten. that ticket’s only 2 days old and there are a Lot of people in front. best of luck though friend!

I’m in the same position as Jungo, much head-wall happened once i realized what I’d done, but at least I’m not the only one who did it -_-’
This ticket has all the information necessary as the game updates have suggested, except for the title which I cannot change.
# 120902-013802
Thanks for the great game Arenanet! I miss it and really wish I could play…

Still haven’t heard anything about my ticket, even after updating it to try and stream-line it a little. I figure posting here can’t hurt.
Ticket #: 120902-013802
I know you guys are overwhelmed with tickets right now, but thanks!