Guild Wars 2

Some of the problems I have been facing (submitted a ticket for help) have been upon “redeeming” said gems, the page loads blank except for the bottom left corner of the screen which says “enter code” upon entering the code, (also running on a mac) the redeem button fails to light up thus hindering me from redeeming my 25 dollars worth of gems. Same goes for when you want to buy the gems, that page completely comes up blank. There are the major bugs I have witnessed since the change of the billing platform. Also as stated above from users, I am experiencing that same tg 1.11 update every time before launch.

Hey, the same problem has happened to me also and I just wanted to know if there is anything i could do? I submitted the support claim ticket, yet nothing has changed