Hi, I’m posting this on behalf of a friend who’s had his account hacked – hoping this will help make it easier to resolve the problem quicker.
His user name is Guitaringjoe.9756.
Logged on on 7/9/12 for a fair few hours then went to log back on on 9/9/12 to find that the account name (the email the account is linked to) was not found. He then checked his email to find that arenanet had sent an email saying that the account linked to this email has had the email changed. He did not do this. Sent two incident support tickets with the following codes: Incident 120909-007301 and Incident 120909-007180. He played GW1 for years and had GW2 the day of launch.
His incident tickets include serial number, character names and levels. Hope this information is useful, please help!