Guild Wars 2

Why do I show that my ticket number 120919-000996 has
“Customer Entered by Sam 09/25/2012 01:52 PM”
and
“Customer Entered by Brad 09/26/2012 06:08 AM”
with no text, no response, and no resolution?

You also labeled my other ticket number 120924-002687 (which was a request for refund due to lack of support, lack of response, and poor design of distribution of items paid for with cash) as a duplicate, yet still nobody has responded to either ticket beyond the initial auto-response?

Please issue me a refund and cancel my account, or direct me to who can issue me a refund.

I most certainly did buy digital deluxe, was charged for said product, and have provided my paypal transaction details with the 2nd ticket.

Ticket #
120919-000996