Guild Wars 2

Hello my friends ticket 76928 has not been answered in 4 days and yes he has checked his junk.
Thanks in advance

Thanks for the help so if Paul stopped answering he is most likely not gonna answer in 2-3 days? and if so is it better for me to make a new support ticket if i want my question answered today?

I’m asking for a friend who lost his account since they haven’t answered for a bit.