Guild Wars 2

Michael Henninger.7451:

1. I will bug the appropriate teams and see if that can be squeezed in. =)

2. First offense in many cases is a 2 week suspension. Further violations (of any kind) will result in account termination.

3. This one is tricky because we have a strict policy against allowing GMs to make contact in-game outside of a few unique circumstances for reasons of security. I’ll take another review and see if we can help further.

4. This is an issue we are currently working on. I know it seems to you (any outside observer) that nothing is getting done but that’s simply not true. My team was given another set of tools today that allow our hunting in competitive to yield faster results and you should see results this week. .

Thank you!!

Michael Henninger.7451:

All of us (GMs) have character names starting with GM (GM Proheals, for example). We are online 24/7 and responding to reports sent by you via the in-game reporting system. 98% of the time we’re invisible clearing bots and the like.

To remove someone using hacks (teleports, speed, etc) we have to witness the act in game so you must use the in-game reporting tool. The only exception is if you can point us to chat where the player cheating has said they are using a 3rd party program.

Hope this helps, I’ll check in later for questions.

1.) Can we please have a “cheating” selection on the reporting screen (as mentioned numerous times already)?

2.) Can you impart some information explaining why we are seeing players – who have been verified as abusing the system – return to the game within a short time frame (weeks, as said by others)?

3.) Could we please see a little more open communication from Anet, such as a message from the GM resolving the issue to let us know our reports have been received? This will cut down on your players feeling neglected and unanswered.

4.) If your GMs are overloaded with botting and other in-game bugs they are attending to outside of WvW, would you consider dedicating a small team of GMs to monitor WvW issues (not just cheating but general bug reports as well, of course)? WvW is a competitive environment that players pour hours of work into in order to scale the ladders of their tier. It seems almost negligent on Anet’s part to not provide ensured coverage for regulating the battlegrounds, both on and off tournament seasons. I understand the need to make all aspects of the game fair and balanced, but I would think WvW / PvP would be treated separately because of what is involved during seasons.

Thanks.