Guild Wars 2

I used a Tome of Influence on Sept 29 2012 but didn’t get it added to the Guild Influence. I did submit a ticket in-game but there is still no reply yet.

I’ve also noticed something odd about guild influence which ties in with the first character created.
I have 2 accounts residing in the same guild so I kinda know if any of the influence was working properly since I have watched the guild roster and features on 2 PCs running side by side.

1) 1st/main character on both accounts didn’t get the HoM Portal Stone after creation. Subsequent characters created did get the stone without any issues, and I made quite a few. (Resolved with Portal Stone Merchant at LA)

2) 1st/main character on both accounts didn’t get any influence added to the guild upon logging into the guild. Yet other characters did. This was observed occurring for at least the first 2 months or so after post launch.

3) I used the Tome on Influence on my 1st account with my main character and it was added to the Guild influence without any problems. But when I used the Tome on my 2nd account with my main character, nothing happened. I am still short of 1k Guild Influence.

Guild: Aurora Knights Initiative
Tag: [NSVN]
Server: Northern Shiverpeaks

Any chance of getting those influence back will be much appreciated.
Cheers.