Guild Wars 2

Kinda wish they’d put it up here instead of Twitter as I’m not on that, but at least it was sorted out fairly quickly.

I’ve been wanting to play GW1 for a while and finally got round to installing it. However, whenever I select a character or try to make a new one, I get the error;
“Guild Wars was unable to complete the operation.

Please try again in a few minutes. (Code=013)"

I’ve tried multiple times for 4 hours now with no changes.
Anyone know what’s causing this?