Showing Posts For Sargerus.2597:
So i got my account hacked. 1 forum post by a friend and 7 days later i get an email saying i got my account back. what it also said was that no items/characters can be restored.
i log on and i had 5 characters, each around level 10 and one level 30, GONE. just GONE. and Anet is telling me they cant bring them back? they have no backups of characters you make? What kind of company doesn’t have backups/restore capabilities.
thanks for reading and hopefully someone who has some influence sees this and changes things. also, sorry for ranting, but i needed to get this off my chest
Interesting question. And you seem to assume that every company can do character roll-backs or full-account restorations? Nope, not every company can do that. In fact, what I believe is the largest MMO in the world (to date, anyway grin) does not have a restoration feature.
We are working on account restorations and will have them in the future. At that time you can elect to request that service.
If you are talking about “that-other-MMO” yes they do have character restoration, i had an alt that I deleted a year ago, recently i asked if they could be restored and they did.