Guild Wars 2

ticket #130104-003318
brothers account was again wrongfully terminated for gold selling. Please check account. Thank you.

Ticket reference # 130104-003318

That is my brothers account witch was wrongfully terminated for selling gold for real money. He has never nor will ever partake in such action. This is like the 5th time that this has happened. Before, he was getting banned/re-opened every 3—4 days or so(one of those times Anet said it was a mistake on their part).
On the most recent ban/un-ban he created a brand new email,changed all passwords, we thoroughly cleaned the pc for malware etc. We thought that was the last of this issue but once again he gets banned for the same issue. The guildwars2 website doesn’t show any other ip log in and he has the authenticator as well so is there some kind of list that his account is on that causes him to repeatedly get banned for this issue?
Thanks in advance!

Hi all, I have an issue that i need assistance with.

The problem is with my brothers GW2 account. recently he got suspended due to someone possibly accessing his account. Contacted support got the problem fixed and then a couple days later his account was terminated for selling of in-game gold and what not. Once again contacted support and got the problem fixed.

We thought the problem was resolved but just three days later his account was once again terminated for the same reason even though he had the same amount of money and same items in game(checked once we resolved the issue again..). Unfortunately this termination/resolve continued for about 3-4 more times(each time was about 3 days after account was re-opened) in which we did thorough cleaning of the pc, changed the email associated to the account(brand new email) and reset all passwords. We also used the phone authenticator(which never once seemed to help and he had it since his account was fresh). With all said and done he had no issues for about a week.

Now after the last time he took a break from gaming to work on his school stuff and today we were going to get on together. Once he launched and updated GW2 he logged in and…yea terminated again.

We need help in resolving this issue. For this alone he is reluctant on getting this fixed because he thinks it will just continue to happen. I’m not giving in though. The only thing we did not do was a Windows reinstall and simply because its a pain as 5 other people (family) use the pc and have work related files on it. Is reinstalling the only thing we can do? All else seems to lead us back to the same problem.

Any help appreciated!

PS: we haven’t sent in a ticket for this time just yet. he even asked me about a refund lol( hes 14 so not a lot of money as is since he has no allowances sold cans and what not to purchase game.)