Guild Wars 2

Most password recovery systems only require an email address and send an email to the account for verification. The fact that no info is provided at all in regards to why they won’t help him access his account also slows ticket response time in terms of resolving the issue.

Im sure there are many people who don’t bother to write down their account information because they think they will remember it. And personally, I have never kept serial numbers. There should be protocol for these type of situations.

My boyfriend stopped playing guildwars 2 for 2 years. As the password requirement involves having a “special character” in it, he cannot remember what it is.

He also does not have the serial number of his digital purchase as it was 2 years ago and he deletes old emails.

he submitted a ticket earlier today about forgetting his password, however he received an inappropriate response stating that they can’t help him access his account, no explanation given AT ALL.

There is no other way, other than through tickets, to get customer support. He paid 60$ and did not play for more than a week.

This is a very simple matter and customer support should be able to resolve the matter in a few minutes, not respond in a completely unhelpful manner.

He also does not remember which email he used to sign up, as he has 2 emails he uses for games, so that might be why support is not helping him, however that info should be included in the response.

Please help.