Showing Posts For ScOrpion.7256:
There is nothing wrong with the answer, “no”, from Support when it is warranted. I don’t disagree that some additional training in being more courtious may be in order, but to claim the Support currently being provided is not “decent” is an exaggeration. I’ve dealt with Support numerous times (over half a dozen) and have never felt they were discourteous or rude in any way.
I’m not saying incidents like that do not happen, but to blanked label the support as BAD due to a few incidents is unfair.
The OP is obviously NOT an native English speaker (or at least I hope not), so I’m quite confused exactly how it could be determined that the Agent was being rude when it may simply be a communication misunderstanding. Also, it’s quite possible that the Agent themselves is not a native English speaker, so that could exacerbate the issue. It’s quite easy to take a translation or wording of a foreign language the wrong way and can be difficult to be “polite” when you struggle with the basic language usage.
Despite that, EACH and EVERY ticket I have had with Support is followed up with a Survey (that includes comments) to rate the Support. I would say that provides a built in venue to voice your displeasure with the Support provided. They ARE seeking feedback (how that feedback is used or analyzed may be part of this issue).
If you dispute the decision / answer support provided to you, there is a thread (the over 3 days old thread) on this forum that you can list your ticket an grievance in and I’m sure Gaile will take a look at the specifics and assist if possible.
You are misleading and generating false issues about a subject you don’t have any idea. I didn’t post any information about Whom, and the intention of the post is according to the tittle about a Support about Support.
You come here to this post and post random subjects, attacking my “level” of English and trying to make the reader to think that this was the problem when there is no information available to you, you sound like a lawyer or a fishy prepared employee acting as forum warrior, or a lame persona trying to get the attention an approval by defending the company.
There is No mention of “support as BAD” in my comments and there is no possible way you can “determine” based on your experience the experience of others. Or well, if you believe you are a persona inside gw2, that have the power to premonition and that also your words and experience hold the truth of others….
There is NO mention of support saying “no” as you put it, simply or you got mistaken of post or you are trolling, and here I state proof to report your post.
You have 0 opinions in a matter you don’t know about. If you had a VIP treatment and believe that 100% of the admins have to be like that and at every moment, you just prove your ignorance about Company-Client situations.
By the way, Attacking the level of English of people is a clearly sign of an immature personality very common in forum warriors. You probably don’t know it, but makes all your arguments sound lame.
And Not even DESPITE your SURVEY !! that I see how you can call people attention with lame argument !! The ticket continue as an issue, and they don’t provide a SURVEY till it ends, as you said. No more proof than this of your ignorance on this matter and maybe many other mistakes in the forum.
(edited by ScOrpion.7256)
“#564610 " I post here my ticket number in order for you to read and understand the bad treatment of your staff. I will encourage you to read it, and take special attention of:
This is a new ticket created because I need to pointed out few things:
- Your staff took more than 1 year to not even give me an answer about a “coursed shore” issue i had before.
– The impoliteness of your staff to write Protocol phrases like:
“Thank you for patiently waiting” After more than a year . Are you kidding me? What kind of sarcasm is this. One thing is to write : “Thanks in advance for your help” because it’s polite and a way to say: “Thanks for the work you will do and have to do it, but it’s appreciated”. The other is your Admin shouldn’t say or assume (at least in my specific case) that I waited patiently (Because is a lie and I didn’t), this becomes a mockery for my “more than 1 year ticket waiting to be analyzed”
And the bad really bad answer he/she gave me back
“we must reiterate that we are unable to fulfill your request.” So you are unable to refund an Item, where i have proof (and you too because you can check) that i earn it. (Shattered Dragon Wing Cover). Or you cant check the logs to see that I fulfill cursed shore without getting any reward?
And at the end, My intention of making tickets is to get an answer, Not necessarily an immediate Solution, 1 year pass and nothing, i create another ticket and I got the answer of: ’I’m sorry for your boo boo, but we control this and if i decide in my investigation that I don’t want to give you your items back, then We are not able to give you what you earned and have proof of it and WE ARE NOT telling you why.’
You as an active member, asking for feedback and also helping community, I again encourage you to check my petitions, the unfair treatment, the ‘we are not able to give you what you earn with our content’, and that awful mockery that let to assume that your admin was unable to read my petitions and didn’t know he shouldn’t say that, in a more than 1 year waiting time of my part.
After many mistakes, bugs fixed and more, I do thank part of the staff doing their job.
But what if you find an Admin that is not doing his job, treats you Impolite and forget about your Petition for more than 1 year (even with proof that you deserve what you request).
What if that Admin that check your tickets or is in charge of this part, do his job badly? Or treat the consumer badly?
I see many tickets for in-game problems, But, ArenaNet as a company, why they don’t have like a supervisor or somebody that can check (objectively and in pro for the company) the good or bad work of their employees? .
I’m having problems with the rudeness, not polite, unsuccessful service with one of the admins in charge of my ticket. So where I should report this? Or the camaraderie of ArenaNet company is more important than the good treatment and respect for the users.
Hope to be in contact with one admin that shows interest in the people that supported them (and specially those who still pay real money in order to contribute).
What I just hate is their ability to reset battles.
Or YOU get killed by the thief or he RUN OUT of the battle.
They stealth SO MUCH TIME that I CANT hit enough in like what 3 or 4 seconds, to kill them nor I can keep condition because EVEN THE STEALTH TAKE OUT CONDITION WTH.
Its just ridiculous, the worst class, unbalaced A LOT, you thieves tell me how many okittenilled someone and now tell how many of u died for someone.
Theres just no way to kill them, put some REVEAL skill for other classes, do something about they run over and over again and you waste your cooldowns while they reset battles and come back with full life.
This is not a thread for people to complain about nonsenses without proof .
Thief is that, is a Kill or scape class, a duelist, a 1 vs 1…. a non tank character that is so glass cannon that the only deal he has, is picking squishier…. So it’s perfectly fine to have the “or you scape or you kill” But that only in 1 vs 1 .
But every class has the own “what to do”
Because you don’t see a thief perma stunning you and 100 blades you till you die
You don’t see a thief with AoE CC (unless ultimate)
You don’t see a thief cloning to avoid burst damages
You don’t see a thief doing massive AoE damage (if u spec for this, u never go 1 vs 1)
You don’t see a thief doing a lot of stuff that others do. So stop crying and go to your (I will suppose guardian? ) thread to complain how much can you last 5 vs 1 or go to your elementalist thread to complain how much can you survive a 10 min chase of a zerg.
Synchronized CC = Thief of all ways die. (there is no mist form or invul) and being stealthy for 2 seconds (or 3 if u spec) Doesnt make you inmortal, because in WvW someone always have a CC (stuns, blah blah) | And if you are Alone in WvW (that ofc you shouldnt) Well Guess what, thats why Thief class was created so learn that.
Can Some Dev or a Forum admin, remove this character XII.9401 from this part?
He clearly doesn’t have any clue o thief gameplay, and ragging and complaining, and trolling about something you don’t know, will set us back into fixing nothing.
If this is here like an instrument of help for the people that role a thief, he is not helping at all, and there is post of people answering him, and his/her whole charade of non true “facts”, that obscure the real point of helping.