Guild Wars 2

And a minute or two later I need to re post.I log onto my account and the in game mail with the 3 items I’m missing is there!!! From grumpy to happy in 2mins thank you gw2 support you got there in the end many thx and I need to learn to read the small print before deleting in future thank you!:)

Well my account most certainly WAS a Deluxe edition I saw the rytlock,Tome and Chalice on my 1st character but didnt use them before I deleted and after waiting a month I finally get an email saying they sent me an in game mail with the replacement items on 9/21/2012 but NEVER received an in game mail.It seems this is happening to several people.Surely support knows if they sent the items?or are they just sending mass emails without checking individual tickets.1month plus and waiting.Fed up.

SO after waiting for a month since head start 26th AUGUST I finally receive this email today:
Hi there. I’m writing to you in response to your support ticket asking for help with Collector’s Edition and Digital Deluxe Edition in-game items.

These in-game items are consumable, and are provided to your account using the in-game mail system. You can leave them in the in-game mail for as long as you want. Once you take them out of the in-game mail into a character’s inventory, be sure not to delete the character with those items in their inventory.

On Friday, 9/21/2012, we replaced these items on the account by sending another copy of them in another in-game mail.

…… must be the slowest mail in the world because I still haven’t received my Rytlock,chalice or tome as of 9/27/2012

I’ve posted here previously,had my ticket open since the 26th of August during the headstart deleted my 1st character and lost mini Rytlock ,Tome and Chalice from digital deluxe..seems i’ve been overlooked again in the latest distribution Ticket Number 120826-005418 losing hope and the will to live tbh.Ticket still showing as status updated from 18th sep

My ticket number is Incident: 120826-005418,I made my first character on 26/8 during the headstart decided I didnt like the look of him and deleted losing my rylock,tome and chalice on my digital deluxe edition.My ticket has had several generic answers and even been closed and marked as resolved so I thought I would post here in the hope I get the items resent to me by in game mail as other people have claimed to have had done.thks.