Guild Wars 2

Account was most likely hacked on 09/01. Sent an unprioritized ticket. Sent a prioritized ticket 09/04. A Support rep got back to me yesterday (09/08) about my first ticket and unbanned me. I tried to log in through the client, but I was still suspended due to “an unauthorized individual” logging into my account. Updated the first ticket right away about the suspension message and the rep got back within an hour and fixed the issue. I haven’t had a chance to play since then, but I could log in through the client. I’m expecting my character to be naked and bankrupt, but at least I can play again

I updated the support ticket and the rep got back to me really fast

I’ll try that and see if it helps.

A rep just got back to me and unbanned my account. Unfortunately, when I log on in the client, I get this message:
“We have detected that your account may have been accessed by an unauthorized individual. For your security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact Support and one of our representatives will assist you.”
I don’t want to wait another week (locked out since 09/01).
Support ticket is: 120901-014792

I’ve been waiting a week, and I’m sure there have been people waiting even longer. Have a little patience.

I’ve got two support tickets (the second was created by following your advice on creating a new ticket since the first was not prioritized). The most recent has been mark as a duplicate and I’m pretty sure it has been ignored, and since my first is not prioritized correctly, nor is there any way to update the subject line, it will also be ignored. The tickets are 120901-014792 (on 09/01)and 120905-001862 (on 09/04). Both tickets have the information requested.