Guild Wars 2

Hi Gaile,

As much as I appreciate your efforts I would like to cancel my ticket 582075 as in waiting for assistance (yes/no decision) I have managed to level a new hero to a point that I am good with starting the game over. If I could just get an email confirmation of cancellation that would be great. Sorry but I must have deleted the email ticket to cancel my ticket on my own. I submitted ticket 596405 to cancel the ART request, thanks!

Senpai

582075: Account Rollback Request – Deleted Due To Potential Security Issue
Submitted: Apr 30 11:28 a.m.

2-3 months ago I had my CC info reported stolen by my bank (BoA) 2-3 hours after making an in-game purchase for gems and was advised at the time by the fraud investigator this is a common problem with online games in general and he advised me to sever all ties to the game immediately as the card was a recently issued new number and there were no other purchases made with it for several weeks prior. I submitted a ticket at the time and it was investigated by level 2 support with GW2 who advised at the time everything seemed normal from a security standpoint but to communicate with them as needed. Acting on advisement from my bank I deleted my player, canceled my account, and uninstalled the game till the investigation was completed recently. At this point my bank has advised me the issue was isolated to a unrelated incident from the GW2 purchase and I am hoping for an account rollback to the time I submitted my original ticket to GW2 tech support as I haven’t played since then and only eliminated my player and account due to the bank fraud dept instructions. I cannot locate the first ticket in my account info but the last purchase made was on 2-14-14 which would be the desired restore date please. Thanks for any help.