Showing Posts For ShadowsReflection.9480:
Account Terminated after compromise/hacker
in Account & Technical Support
Posted by: ShadowsReflection.9480
If you have all the information showing that you paid for the game then you shouldn’t have a problem, first email that you will get will tell you that it is going to be investigated further. I just got my account back after having it hacked/stolen so i understand what you are dealing with. It will take a couple of days for them to verify, but you will have it back. They will also be able to roll back your account if your toons are missing. If they got your account you may want to change the password that you have set for your email as well before it gets resolved so who ever got your information will not be able to track what you are doing.
Ok so after recently getting my account back and backup, i was trying to buy gems on the BLTP, it lets be go through and put in all my information, my credit card info (I know there is money on the account), but when the purchase tries to go through it says failed. Is this because my account was recently stolen and there is a grace period?
(edited by ShadowsReflection.9480)