Guild Wars 2

I am a 63 year old lady who has been playing guild wars 1 from beginning and GW2 now and I am getting so angry and frustrated by the complexity of dragons stand. All I want to do is get the 2 pets for my ranger and its almost impossible for me to get them. I have been error kicked close to the dragons death twice, and once managed to get in but found I only had 30 mins to go get these pets and in an incredibly difficult to manage area for me. why cant they put the pets somewhere slightly easier to get to?
Where they are now is an area I never will manage to manoeuvre, and I don’t give up easy. please, add the 2 pets somewhere easier.

I had a similar problem, I bought a bank slot Friday 16th august with all my gems but never got the slot or a token to open the slot.
It shows in the list that I have bought 2 slots so I should have 3 counting the original one we get yet when I go to the bank I still only have 2 slots and have no tokens anywhere to open the 3rd slot . I have sent it in as a bug report but haven’t heard anything about it yet. Shaggy.3089