After an hour of posting this incident was resolved. Thank you very much! We appreciate your hard work
Blocked/Suspended [Incident: 130125-000092]
Dear Gaile,
We hope this message finds you well. We request for your assistance in the ticket stated above.
The account was banned due to gold/items trading for real money.
Nothing of the sort happened. This is a big mistake.
Gold/items were exchanged between real life family (which I am a part of) members.
Proof of ownership via Key Codes/ Order numbers/Name and pertinent info per account was given/IP addresses and even a Birth Certificate was sent in.
There is no response yet after 4 days.
Please help us in restoring the account that was blocked.