Guild Wars 2

Hello, I am posting this on behalf of my Guild Leader. This is what he had me post for him:

Hello Gaile. I am aware that this ticket isn’t 5 days old but on the 8th, when my account was hacked, I submitted a ticket while not actually logged into my support account.
After realizing that I wasn’t logged into my support account, I quickly logged in and submitted a ticket.

My ticket number is: 120910-008374
My display name: Poh.1682

Now, as I said, this ticket isn’t 5 days old but I received an email yesterday(9/14/12) from the support team saying that I was now able to log into my account.
I also received and email the day before, being asked what new email I wanted my account to be in. I replied to the email with my answer and then waiting.
Getting back to the 14th, I was elated when I read the email saying that my account was supposedly mine again. The email enclosed the new email I plan to log in with
as well as a password the support team gave me. I then opened the Guild Wars 2 website and went to log in when it told me that yet again my account email was invalid.

I was wondering if there was another step that needed to be taken care of or maybe someone from the support team forgot to seal the deal.
I appreciate any replies. Thanks.

Hello, I am posting this on behalf of my Guild Leader. This is what he had me post for him:

Hello Gaile. I am aware that this ticket isn’t 5 days old but on the 8th, when my account was hacked, I submitted a ticket while not actually logged into my support account.
After realizing that I wasn’t logged into my support account, I quickly logged in and submitted a ticket.

My ticket number is: 120910-008374
My display name: Poh.1682

Now, as I said, this ticket isn’t 5 days old but I received an email yesterday(9/14/12) from the support team saying that I was now able to log into my account.
I also received and email the day before, being asked what new email I wanted my account to be in. I replied to the email with my answer and then waiting.
Getting back to the 14th, I was elated when I read the email saying that my account was supposedly mine again. The email enclosed the new email I plan to log in with
as well as a password the support team gave me. I then opened the Guild Wars 2 website and went to log in when it told me that yet again my account email was invalid.

I was wondering if there was another step that needed to be taken care of or maybe someone from the support team forgot to seal the deal.
I appreciate any replies. Thanks.