Ok, guys. I’m surprised to see some of you who have been out for several more days than I expected. And that tells me that your issue may have been put in the wrong queue. So again, please choose your oldest ticket, and update it with as much information as you can give (see my post above). Change the subject line (if you can) to Hacked Account (if that’s what you know happened) and then resubmit.
Then, close the others, because they are not needed and only clog the queues. The oldest tickets should be worked on first, so I’m going to gather some numbers from various posts in this forum and ask our top agents to give them a look. Will post when I know more, but if you can take the steps I’ve outlined above, that would help you (and us) a lot!
Gaile,
I’ve got a ticket that was submitted right after 3-day headstart on Saturday the 24th in regards to an improperly linked Guild Wars 1 account for my Hall of Monument rewards and my character name reservations.
Ticket Number is: 120825-002495
I’ve updated this ticket four times since the 24th, submitted 8 additional documents to prove that I have an “____@ncsoft” Guild Wars 1 account name not the ‘e-mail based’ login for GW1 yet the account that is linked to my Guild Wars 2 account is not the same account.
The last I heard from Support was this:
Response Hybris via Email 08/30/2012 12:51 PM
Hello,
The issue you’re reporting does not actually seem to be a login issue.
I’m transferring your ticket to a member member of the In gameTeam to further assist you. Someone will be in contact with you as soon as possible
Thank you for your patience,
Thanks,
Hybris
NCsoft Account Support
That was on the 30th, I’ve yet to hear from anyone from support since then and it’s been a full week as of today and I’ve been in game for hours a day (got my first 80 yesterday morning!
) and have never been contacted by anyone. The ticket status is listed as ‘In Progress’ but it really can’t be that complicated an issue to just fix my account linkage can it?
Thanks in advance!