Guild Wars 2

Hi, im writing this on my friends account because mine no longer has access to this forum and the game.
After having bought the full game, in pre-launch, and activating it with the retail code provided by NCSoft, i have been able to play the game since august 2012.
At december 28th i suddenly got the message
“U have not applied a retail serial code to your account and the grace period has ended. untill you apply a retail serial code, you will be unable to continue playing guild wars 2. please visit the retailer where you pre-purchased or pre-ordered guild wars 2 to obtain your retail serial code.”
Ofcourse i almost instantly made a ticket about it, wich got answered to at first with asking me certain details regarding my account and the purchase of the game. I have given every single detail, attached emails, gave Paypal ticket ID’s of each purchase i made. I also bought 100€ worth of gems around christmas for my character of wich i can provide detailed purchases IDs
Basicly everything that was asked for and more. Yet this ticket is still unresolved since and had none to little response other then automated messages in the likes of
“I am escalating your ticket to our Payment Review Team to research your issue. Someone will be in contact with you as soon as possible”
That is, counting from 28december to today, 11 DAYS my account is unplayable and my ticket(s) are hardly looked at if u ask me. Making me a severely unhappy and dissapointed customer. I really find this kind of treatment completely unacceptable. Certainly after giving every single bit of detail what was asked for, almost within the hour of my first reply received at 12/29/2012 05:35 PM
The ticket number is 121229-002605.
Thank you for reading, im hoping this issue can get resolved asap.
Jimmy, aka Jamez.2356 or Djeemz on Aurora Glade