Guild Wars 2

Thank, I will let her try again.

“Again, the account associated with the purchase that was voided has been permanently closed and is not eligible to be reopened. Further replies regarding this account or issue may not receive a response.” This is from the team is okay to ask them again?

Dear GW team,
I am speaking for my friend “juan.3487”. She bought this game about 4 days ago, and she was suspended by not reason. We opened a ticket, “130827-001680”.

This is the reason of her suspension stated by NCsoft:

“Your purchase for Guild Wars 2 was voided as a result of being found too high risk to accept. The purchase attempt displayed characteristics that are currently found in numerous fraudulent transactions.”

My questions are:
1. Why didn’t you just reject the payment in the first place and said it was too risky, Instead, you took her money and now say I don’t want to do you business, please get away. May be it is rude but it’s my feeling right now.
2. She was using her personal credit card, and in what I know she has a very good credit score. Also she bought is game from your official legal website. I don’t know where is the risk come from?
3. The only reason I can think of is her IP change a lot, but it just because she was traveling out side the country and have to use VPN to improve the connection quality. I don’t know it can be the concerns you suspend her account.
She just really wanna to enjoy the game. I think it must have some misunderstanding
here. please don’t reject some one just love this game.

thank you.