Hello,
I’m experiencing the same bug. Last week, between two patches, I was blocked on the same map (maybe it was the same match). Since then I can’t join unranked or ranked arena matches, in a team or solo, after 30 min or more in the queue.
I have no response for my ticket from the support service, and no reply from the guy in charge of the french community forum where I let a post like this one.
Do you have found a solution?