Guild Wars 2

First my account got banned because third party program… 2 days ago my account got banned now.. “we have detected that your account may have accessed by an unauthorized individual.for your security, further access to the account has been suspended until this matter can be resolved ,to restore acces to this account,please contac support and one of representatives will assist you”
I’ve updete my ticket and send my serial code
121108-000995 that`s my ticket.. help me plz gaile.. 4 days now my char got banned
or i must make new ticket??this is about the recovery account!!!

“we have detected that your account may have accessed by an unauthorized individual.for your security, further access to the account has been suspended until this matter can be resolved ,to restore acces to this account,please contac support and one of representatives will assist you”
my number ticket : 121108-000995

121108-000995

please help recovery my acc anet :d

ticket number 121108-000995 join