Guild Wars 2

Would sending in a ticket be the right course of action?

How would I go abouts doing that? I’m fairly new with Guild Wars 2, please bear with me!
Thanks.

Hey, I’m not sure I’m in the right section so feel free to move this post into another sub-forum.

So here’s my dilemma,
I recently created a guild, and was the leader of it for a week, but as I was messing with the settings, testing each one out and exploring, I accidentally made myself a member with no privileges and the system automatically made someone else in my guild the leader of it. The problem is, that member rarely comes online, it has been a few days now and I’ve left him/her a couple of messages. I was just wondering if anything could be done about this? The history section of the guild obviously shows that I was the creator and leader of it. (the list of people I invited with my account and the upgrades I have done etc) So If I’m able to prove that I created the guild, can it be transferred back to me?

Guild wars account name: Sinneth
Guild wars In-game name: Insigiles -Mesmer
Name of guild I created: Equinoctial Calamity [EC]
Server I’m in: Seafarer’s Rest

Advice/Replies would be greatly appreciated!

Thanks.