Guild Wars 2

im saying phone support would achieve alot more, but besides that. Ill say agian i responded to the emails and still got nothing back…the information for reset doesn’t matter cause i need the app itself to reset it with two codes on my account so Ellieanna i appreciate whatever help you were trying to offer.

well unfortunately i responded and got nothing back i feel like they don’t care enough. and since they have no phone support i cant really tell at all

my old phone overheated so i got another one so when i tried to play guild wars 2 on another IP i couldnt because i need the authentictor i’m a soldier and move around alot so i’m never on the same network i cannot remove it now cause i need the old phone…the only place i can access my account is at home i wrote two support tickets and this is what they send me…

After researching the provided information, we will not be able to assist you with accessing this account.

absolutely no help just a sorry cant help you get out….any one else have solution to this or can shed some light.at this point is i move my network i will loose gw2.