Guild Wars 2

Ticket # 120903-005687

sorry the post up above is for my son’s account. I have to post for him since his password does not work. He has been unable to play since Sunday and has yet to receive a response. We have followed all the guidelines on how to post and still nothing. He no longer gets the perma banned message but it now says his password is incorrect. Support has yet to send him a new password or update his ticket in any way. Please help.

ticket# 120903-005687
4 full days and i still can not access my account. The perma ban from my account being hacked seems to be lifted but it tells me my password is incorrect but support has still not sent me a temporary password or responded in any way. Someone please help.

I am posting for my son since his password does not work.
His ticket # is 120903-005687
He was perma banned while at work and when he checked his account login it showed that someone had logged in from halfway across the country. He submitted his ticket and today he no longer gets the perma banned message but it says password is incorrect. Support has not sent a temporary password and there is nto currently a way to reset your game password. Please help.