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Game Crash at Character Selection

in Account & Technical Support

Posted by: Skylear Johnson.6285

Skylear Johnson.6285

Well, I’ve actually done all those steps multiple times. The game still refuses to run…

The (almost) strange thing is, is that the game runs flawlessly on my Windows 7 Bootcamp partition, and my GPU doesn’t typically even get hot enough to activate the fans.

The game crashes periodically even on Windows, however. Like I said in the OP, I’m thinking it’s my hard drive and it’s latency. And if MBAs aren’t supported, then the other MBA I played the game on — which is exactly like mine — shouldn’t technically be working.

Thanks for your post, though.

Game Crash at Character Selection

in Account & Technical Support

Posted by: Skylear Johnson.6285

Skylear Johnson.6285

The title describes my problem pretty succinctly.

When I launch the game, it can get to the character selection screen, displays the GUI and all the other good stuff, but the entities that require 3D rendering (such as the characters and their portraits) don’t appear.

After about seven seconds, the game crashes with a c0000094 error.

Speculative theory: it’s my Toshiba hard drive.

I’m on a mid 2011, 13" MacBook Air. My specs are as follows:

  • Processor: 1.6GHz Intel Core i5 CPU 2557M
  • Memory: 4GB 1333 MHz DDR3
  • Graphics: Intel HD Graphics 3000 384 MB
  • Latest build of Mac OS X Mountain Lion (10.8.3).

So why am I suspecting my hard drive, and why does it being made by Toshiba matter? Well, I’ll explain.

After testing the game on a laptop that was exactly the same as this one – that laptop works – I discovered that it was a release that had a Samsung hard drive. Apple had stopped manufacturing Airs with Toshiba drives and replaced them with the Samsung drives, and the reason is simple.

After running the app “BlackMagic Speed Test,” I learned that my drive was both slower at reading and writing, and also had a “trickle” stream. The laptop which had the Samsung drive was faster with the former, and instead of a “trickle,” had more of a “flood”.

Anyone with tips or advice for getting my laptop (Toshiba) working with the game?