Update: 21 November 2013
91920, 130928-000894, 130810-000164 – Agent responded yesterday; please answer the queries in your ticket. As for the other two, you need to resubmit in the new system, with our apologies for the inconvenience. Please find one of the emails from the old system and copy it into a new ticket. Thank you.Thank you for looking into the matter.
Have answered the queries just minutes after I got them to the 91920. Somehow I think that this answer hasn’t reached back to the service desk. Can you guys check your spam filter, no pun intended? Sometimes in my experience gmail.com sets googlemail.com as senders address, that might confuse your service desk tool. If this is the case you probably has godzillion of unsolved issues due to misplaced replies from costumers… Ill try to reply to Brandon again now. But how would I know if my mails comes thru or not?I do not see your response.
I am alerting team members to check out your theory about gmail and googlemail.
In the meantime, do you have an alternate email account through which you can contact us, including the existing ticket number? I’m so sorry for this inconvenience!
Hey. I now have received receipt from the service system for all the response I’ve sent (almost at the same time). So special thanks to the team member that found and untied the knot.
Can I always expect a automated receipt, saying “#91920 .. has been updated”, when I respond back on a request and the service system has digested my responds?
(if so) How long should I wait before assuming that my response has been misplaced?
Do you know what your team member did?