Guild Wars 2

Sigh.. bad customer service is bad.. seriously how difficult could it be to resubmit these items? Does this company not have a bank of what activation codes are tied to DDE/CE versions of the game? Pull that database, resubmit the items to the accounts associated to those codes. There has to be SOMETHING to this effect on their end. Pick up the phone, dial some other companies that have a clue what they are doing, take notes, and employ your newfound knowledge.

Add me to the list of people suffering from this issue. Ticket #120827-010538.

I did receive this response, but I never received said “second distribution”…

“Response Bridgette via Email 09/06/2012 10:33 PM

We’re writing to you today in response to your support ticket asking for help with Collector’s Edition and Digital Deluxe Edition in-game items.

These in-game items are consumable, and are provided to your account using the in-game mail system. You can leave them in the in-game mail for as long as you want. Once you take them out of the in-game mail into a character’s inventory, be sure not to delete the character with those items in their inventory.

We’re going to replace these items on your account by sending another copy of them in another in-game mail. But there are a couple of things you should know:

•Each item can only be used once per account. If you already used the first copy of the item you received, the new copy you receive will not be functional.

•We can trigger a second distribution of items just one time per account. So when you are deleting characters in the future, take care to move your special items to your storage so that you do not delete the one-time items.

Thanks for your patience as we worked out the resolution to these issues, and thanks as well for your support of Guild Wars 2!

—The Guild Wars 2 Customer Service Team"