Guild Wars 2

I alternate between Thieves Guild and the Hounds. Use TG for veteran/champion mobs as they seem to do more damage against single targets.

Hounds are really good for packs of mobs (their initial move is a pretty big AoE fire blast move).

…and magically within minutes of posting this – he receives a resolution email from support.

Thank you?

Hello,

Writing on behalf of roommate who is still unable to access his account. Original ticket opened on 09/01/12 – Incident # 120901-021801. He received the automated response asking for the proper info (account name, etc) and replied immediately with that information.

He subsequently opened an additional ticket, as instructed, to prioritize the first ticket. This ticket is Incident # 120903-011739. He has closed that ticket as requested by support staff and updated original ticket.

One post from support says:
If you are awaiting a response from Support about your compromised (hacked) account, please know that this is the team’s top priority and an agent will respond to you as soon as possible.

Please do not submit duplicates tickets.
Please do make sure your ticket includes all the information requested here.
Please do change your password, and do it again if the agent suggests you do so after he/she has helped you regain access to your account.

Thank you for your patience. I will merge threads about this topic into this thread to keep things organized.

However now a recent post from support states:
As Mike O’Brien wrote today: “We have now completed prioritized requests submitted prior to Sunday, September 2. If you have an older ticket for a hacked account or blocking login issue that has not been completed, that means it’s not correctly prioritized. Submit a new ticket using the above instructions, and in the title write, “Blocking Login – Ticket submitted <date> – Ticket number xxxxxx-xxxxxx” (fill in the date and ticket number of your existing ticket), and we will prioritize your existing ticket.”

Rather confusing as we’re being told to not submit more tickets, yet then being told to do so.

Should he open a new ticket to try and get this resolved or not?

Thank you for your time.

Hello,

Writing on behalf of roommate who is still unable to access his account. Original ticket opened on 09/01/12 – Incident # 120901-021801. He received the automated response asking for the proper info (account name, etc) and replied immediately with that information.

He subsequently opened an additional ticket, as instructed, to prioritize the first ticket. This ticket is Incident # 120903-011739. He has closed that ticket as requested by support staff and updated original ticket.

Thank you for your time and efforts.