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black screen when you first start

in Account & Technical Support

Posted by: Snowman.9762

Snowman.9762

Are you kidding? Your described steps did not help in my case. It is the awfullest dissappoint in my game life. I have spent more then 5 hours to fix it, and now I just want to refund my money for game which I have owned. Please inform me about steps which are necessary to get refund.

black screen when you first start

in Account & Technical Support

Posted by: Snowman.9762

Snowman.9762

Today I bought the game and made the installation on macbook air 13 late 2013 (OS 10.9.4).

when I run the game after authorization , then a black screen and cursor appears … there is no music!

already done : /applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 — C:\\GW2\\GW2.exe -repair

CPU -Intel Core i5 1.3ggz
RAM – DDR3 4gb Graphics Card – Intel HD Graphics 5000
Full OS Version –OS X 10.9.4 (13E28)

what should I do?

(edited by Snowman.9762)