Guild Wars 2

Ticket reference: 130126-000663
Account Name: Zyklus.7289

Dear Gaile,

Just writing in to check that status of my brother’s Guild Wars 2 account. I had just convinced him to finally buy the game, but within 4 or so hours of playing (we had only reached ~level 10 and were just doing our first WvW match together) he was wrongfully banned mid skirmish with the opposing factions – apparently for using a third party program.

It has been just over 72 hours and his ticket that he put in has not been resolved, despite following the recommended steps in appealing a wrongfully terminated account.

He has been a hardcore gamer for around 10 years and has never botted or used any third party programs or hacks and I have no idea what could possibly have flagged his account for this type of behaviour.

Would really appreciate some help in rectifying the matter please! He is itching to play, but it has been a shame his initial impression of the game has been slightly spoiled by a wrongful ban.

Regards,

Tom and Matt.