Showing Posts For Sohee.6957:
No new updates? I also received the reply telling me that they will contact me when they have things sorted out or something…
I see they have added new items on the gem store… There is NO way I ever buy gems again unless they fix my/our issue. Actually, I’m not sure I would even continue playing GW2 if that is the case.
Hi… I have the EXACT same problem. My partner sent me a surprise gift (Phoenix Armour) I usually keep his messages in my inbox so didn’t loot the armour set yet, because I wasn’t planning on using it just yet. After maintenance, the mail was gone! After reading the support forums, I came to the conclusion that I should write a ticket for something like that, before first asking for help on the forums.
After I sent a ticket, I got a reply saying:
-Exact date and time (including time zone) when you received mail with the armor
-Estimated date and time (including time zone) when you believe the armor was lost.
We cannot guarantee that any restoration will be possible, but this information will certainly help us in our investigation.
I tried giving the most accurate times I could (who would remember exact times??)… and even a screenshot of the very personal message I got from my partner, right before he sent me the store gift. (Mail even said “Gift to follow..” at the very end.) Also, in game mails DON’T have dates or times on them!!! Instead it just says “2 days ago”.
I got this reply:
We have concluded our investigation into the lost item that you reported. We were not able to verify this particular item loss in our records. It’s not possible for the Guild Wars 2 Support Team to provide this restoration without independently verifying it. I’m very sorry that we were not able to do more for you this time. If the user wants his gems back he would have to contact us himself but I cannot guarantee any restoration.
That’s just unacceptable and I’m heartbroken!! I’m now trying to get an answer on the forums – and telling me to “Send a ticket to our support team” won’t cut it…
Hi, I have this EXACT problem!! My partner sent me a surprise gift from the gem store (Phoenix Armour) I kept the mail in my inbox – I usually keep his messages so I didn’t loot the item right away.
I’ve sent a support ticket with a reply asking me:
-Exact date and time (including time zone) when you received mail with the armor
-Estimated date and time (including time zone) when you believe the armor was lost.
After trying to give accurate times, and even a screenshot of the very personal message I got from my partner right before he sent me the gift (the msg even said “Gift to follow…” at the very end) They told me:
We have concluded our investigation into the lost item that you reported. We were not able to verify this particular item loss in our records. It’s not possible for the Guild Wars 2 Support Team to provide this restoration without independently verifying it. I’m very sorry that we were not able to do more for you this time. If the user wants his gems back he would have to contact us himself but I cannot guarantee any restoration.
I would be very heartbroken if no restoration can be provided. I’ve even considered investing in some gems every other month, because I love the game so much, even though I can’t really afford to.
So, if sending a ticket to support doesn’t help, what do I have to do? I’m even on the verge of asking Reddit for advice!