Guild Wars 2

Hello, i received a mail that they got the ticket but it’s been 18 days and i’ve still not had a reply. I already posted here before but nobody took a look at it, it might have been overlooked so i’m just reposting it. I would appreciate if you could look into this.
Ticket 1253195
Thanks in advance

Hello, i received a mail that they got the ticket but it’s been 10 days and i’ve still not had a reply. I would appreciate if you could look into this.

Ticket 1253195

Thanks in advance