My account was hacked a few hours ago and so once I filled out a ticket (#121025-000483) I received an email with a recovery link. What I’ve done so far is to reset my passwords for everything and I’ve also managed to add the Authenticator to my account.
My brother sees my character online and so what I attempted to do was log in hoping to boot him off because I’m logging in with a higher level of security, unfortunately that was not the case. I then found the option under My Account to ‘Disconnect’ the hacker but in turn received:
Page not found
Host
account.guildwars2.com
URL
/account/security/disconnect
JsSrv3/6253001.16765 Instance/14.371072092
I’d at least have my character back if the Disconnect worked but now I have to wait till they log off in order to do so =(**