Guild Wars 2

Womp.8752:

It’s a bullkitten lazy excuse because they don’t know what else to say and the memtest will, unfortunately, back up their claim. Except the memory is likely failing due to part on the software. This just means that they’re going to end up shelfing the issue and all of us are going to be SOL when it comes to the issue. This isn’t going to make its way into the rounds for repair. Really sucks because this is becoming so much how BioWare handled SWTOR. I thought ArenaNet was going to be so much better. Guess in the end, none of them actually care about their customers

I don’t know what kind of customer service you’re expecting but having an ANet employee look over my crash logs and get back to me in a forum thread is prettykittenremarkable.

PaulMarden.4619:

Spy, I grabbed your files and ran my scripts on them. Screenshots of the comparisons on those three files are attached below. (Note that I assembled these screenshots by hand, so I can’t exactly do this in particular on a regular basis.)

In each of the three blocks from these corrupted files, there was only a single-bit error. The error was in the exact same ‘column’ (address 0x??AE) and always occurred for the bit representing ‘4’ (evidenced by 1 changing to 5 and A changing to E).

Apologies if this is a bit technical, but I wanted to share my exact findings with you. To me this strongly suggests an issue with your RAM; I have no theories otherwise at this time. Believe me when I say I’d love for this to be a bug so I can fix it and get all of you playing for days straight without issue. = (

Thanks Paul, I really appreciate the effort. I’m playing around with my RAM now and will let you know if I can determine anything else. Have a great weekend!

I tried running GW2 off of a different drive from my SSD and got the error before even getting to the character select screen, which is a new personal record. I’ve now yanked out two of my four RAM DIMMs on the chance that one of them is bad but not triggering memtest.

PaulMarden.4619:

Thanks for the files, Spy. At the moment it’s a manual process examining them, so I’m going to put in some effort to automate this. It’ll take some time to gather information on this issue, so I thank you all for your patience! Don’t count on answers tonight. = (

Thank you Paul, don’t work too hard!

My latest CorruptArchive.log file is attached, seems that .dat and .zip files aren’t allowed as attachments, so I uploaded to a http server, zip file of corrupt.dat files located here: http://www.corruptedsave.com/temp/spy_corrupt.zip

I’m also on a GTX 670 with up-to-date drivers for everything, but am getting the same corruption error. Files attached.

Intermittent crashing, see attached logs/files please.