Guild Wars 2

Still seems like most of the people that managed to get help didnt have their account names switched to something else most just needed a password reset it seems, which they can do themselves as long as their accounts name are still the same…

Too bad my email is still the same in the master account…

I’ve seen people around the forums saying their hacked accounts issue has been solved, did the support team actually solve those issues or did these people have to use password resets and other means to actually solve their issues? Just wondering since every post i see related to account names being changed (just like mine) everyone seems to still be waiting… Took support awhile to come up with the password reset thing, how long will it take for account name reset or something to come by?… like now would be great…

Glad to see i’m not the only one that feel like throwing a brick at this crappy customers support lol loving what you did with that second screenshot, if that’s not explicit enough i have no idea what might get through to them… xD

Same boat here exactly the same issue, Incident: 120903-012058 in it clearly states my account name was changed, still useless support decides to reply with an automatic messenge without even opening my ticket otherwise they would have known this password reset method was pointless… If every ticket previous to the 3rd sept was solved by now “pretty much” as they say, then why haven’t our tickets 3rd sept forward been taken care of? They should have implemented a system that allows players to change their account names by using their serial codes as proof… like the one to change passwords, to make sure they covered both ends not just one…
Really bad customers support seriously taking too long…

Seriously you actually did a re-buy on the game without any refund? lol same thing happened to me, I’m still waiting they pretty much will have to fix this otherwise players can just file a lawsuit… Since they decided to sell a product with next to none security that alot of people have no access to, even though they kept their end of the bargain which was to buy the product…

I was hacked on the 3rd also and still nothing… they just sent me an automatic messenge and didnt even read my ticket… i’d expect it to be solved by now just like you since all that was done to my account was its name being altered… -.-

Hi, I’m posting through a friends account, 6 days ago my account name was altered the following day i made a ticket, and yesterday i prioritized it after waiting over 72h. Eversince i haven’t got a reply from support not even an automatic messenge… then again two days later i decided to make another ticket with the exact same info in it, and i managed to get two automatic replys so far, both useless of corse but still better then nothing…
One asking me my account name display name and serial code, informations that were already in the ticket i sent… ugh.
Second reply basically told me to use the self help when i clearly stated my account name had been changed, making this reply pointless since you need the account name to be working so you can change your password…
What i don’t get is why did my older ticket get answered twice so far and my later one never managed to get looked at even though i’ve already prioritized it… can someone help? Am i doing something wrong on my end? x.x

Incident: 120903-012058

PS: Anyone else had the same issue, older tickets being forgotten and new ones being answered? Should i just make a new one again?

Yea i feel like i’ve been trolled since my account name was changed that self help is useless, my ticket clearly stated that my email had been changed yet support sent me a messange to use the self help when they should know that it doesnt work for the people like myself that had account name altered… It’s already been the second time i get an useless reply it’s even worse then not getting any reply because i get the feeling they just threw my ticket away after that and won’t be contacting me anymore, should i make a new ticket and wait even longer? Tssssk this whole situation is getting very annoying

Over 72 here also got an automatic response to my email… very helpful took it like 6 hours to be sent… automatic… now imagine how long will it take for a living person to actually fix our accounts… im betting on a month… buying a game so i can play for several hours just so it can become unaccessible because some hacker changed the username of the account, and then having to wait this long for such a simple thing to be resolved makes no sense… plus i havent heard from a support member ever since i started playing not just after this incident, im guessing customers service wasnt included in my standard version of the game XD

Seriously it’s getting very frustrating for everyone with hacked accounts not being able to even log in, my friend Rivion.2374 opened a ticket number 120903-012058 and he’s been waiting for over 72 hours for support team to just reset his account name frongarde@hotmail.com to its old self because the hacker changed it… nothing more nothing less, I don’t understand, how’s that “complicated” to solve for the support team… This not only effects hacked players but also people that enjoy themselves by playing with their friends, which they can’t do, not to mention its unhealthy for the company aswell having this many players unable to enjoy the game going around other websites and forums spreading the word that the game doesnt have a good costumer service since they bought the game but can’t play it… come on guys just solve this issue already I’m sure there’s many people who got hacked judging by the posts on facebook swarming like bees after you’ve hit their hive… but still, it’s taking too long there’s people that have been unable to log in for weeks…

Hi, my friend account got hacked and his account name was changed to something else… please help im.

Account name is: frongarde@hotmail.com

His display name is: Rivion.2374

Ticket Number: 120903-012058

Hi, I’m posting from a friends account, I got hacked aswell Incident: 120903-012058 I know my ticket was sent on the 3rd even though my account name was changed on the 2nd, still I got a response VIA email by GM Lloyd about 4 hours after i sent my ticket which he asked me to reply to that email with addictional information, and I did. Still ever since then i haven’t heard a thing from support. What I don’t get is that Anet sent me an email saying “Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.” my reactiong was like ( word? o.O ) why would this kind of email be sent when within it the new email which it has been changed to can’t be found? I know it might not have been of much help knowing the new email but maybe just maybe the hacker could have just changed the email and if i knew which name it was i could access my account and change it back by myself… just saying… since I didnt get any email saying my password was altered…

Anyways sorry for the long post guys I feel everyones pain and hope this gets solved, and to those of you such as myself that managed to play for awhile and have characters with alot of hours invested… I hope we don’t end up losing our characters and the stuff we already aquired. Peace

PS: Someone call the hackers mom so he can be taught a lesson or two -.-