I have had the same problem And there is no perso thats able to sort this problem out. can somone please explain why this is happening. and can somone please pst a link for actual contact number for customer service * i contacted the bank and they informed me tht the system from the game site has te error notthe bank the bank has plent funds and my cards work on every other game site so why not this i use both paypal and any type o paymen tat can go ad yet nothing it seems this game is epic fail right from the start.